Billing
Online Bill Pay
Utility Bills
Bills and notices relating to the conduct of business of the Utility shall be mailed to the Customer’s address that is listed on the “Service Application” unless changed of address has been filed in writing with the Utility. A Customer shall not be excused from the payment of any bill, nor the performance required by any notice, because of failure to receive the bill or notice.
The Utility shall bill each Customer on a monthly basis according to the Utility’s approved Schedule of Rates and Charges, and all charges due under the City of Glasgow’s Ordinances for garbage collection in the City Limits. Bills shall show each charge separately. All monthly bills shall be due on the due date shown on the bill. Questions regarding charges for service should be directed to Glasgow Water Company, 301 West Main Street (270-651-3727). Questions regarding charges for garbage collection should be directed to Glasgow City Hall, 126 East Public Square (270-651-5131).
Payment Due Date
Due dates for payment will not be less than ten (10) days after the date of the bill. Bills paid on or before the due date will be payable at the net amount. Payments after the due date will be subject to a late penalty of ten percent (10%). The late penalty and due date shall be shown on the bill. If the due date falls on Saturday, Sunday, or any Holiday that the Utility observes, the date of the next business day will become the due date. Bills are to be paid at the Glasgow Water Company’s main office at 301 West Main Street or other locations designated by the Utility.
For a current list of other locations to pay a bill contact the Glasgow Water Company, 301 West Main Street (270-651-3727). Customers have the following options to pay their bill: Payment by mail, payment in the main office, payment in the night deposit box outside the main office, payment at local participating banks, and payment by automatic bank draft.
Late Fee
If payment of the utility bill has not been received by the Utility on or before the due date of the bill, a ten percent (10%) late penalty will be added to the bill. A late notice will also be mailed to the Customer. All services are subject to disconnection if payment has not been received in full on or before the disconnect date specified in the delinquent notice.
Service Disconnect
If payment is not received by the time and date specified on the late notice, the Utility will disconnect service. Before service will be reconnected, the delinquent bill, all late penalties, and a Termination Fee as outlined in the Utility’s approved Schedule of Rates and Charges must be paid in full. The Termination Fee shall be assessed if the Utility representative terminates service or if, in the course of the trip, the customer pays a delinquent bill to avoid termination. The fee shall also be made if the Utility representative agrees to delay termination based on the Customer’s agreement to pay the delinquent bill by a specific date. The Utility shall make a Termination Fee charge only once in any billing cycle.
Once service is disconnected and if Customer pays delinquent bills and Termination Fee during normal business hours service shall be reconnected in a timely manner at no additional charge. However, if service reconnection is requested after normal business hours, an After Hours Reconnection Fee as outlined in the Utility’s approved Schedule of Rates and Charges, in addition to delinquent bills and Termination Fee shall be paid prior to reconnection of service.
Service may be refused to any Customer who has a delinquent account with the Utility for any past service. Before new service is approved all delinquent balances for past service must be paid in full. If a Customer has service at more than one location and terminates service at one of the locations, any delinquent balances of the terminated account will become a balance on billing for another account in which the Customer is being served.
If a Customer is disconnected due to non-payment the Customer may request that the Utility waive the Termination Fee. Only one (1) amnesty waiver per Customer per account shall be allowed within a twelve (12) month period. All delinquent bills, late penalties, and other unpaid fees must be paid in full before service will be reconnected.
Payment Extensions
A Customer Payment Extension may be granted at the discretion of the Utility. An extension of service may be granted with a signed agreement to pay off delinquent payments within the timeframe specified in the agreement. If payment is not received in the timeframe specified in the extension, service will be disconnected. There will be a maximum of three (3) extensions in a twelve (12) month period. No extensions will be granted beyond the last day of payment before service is disconnected.
Returned Checks / ACH Returns
When a check or ACH payment is returned to the Utility by the Customer’s bank, a Return Check Fee as outlined in the Utility’s approved Schedule of Rates and Charges will be applied. If a Customer has three (3) returned checks within a twelve (12) month period, the Utility has the right to refuse any further personal checks from the Customer for a twelve (12) month period. If the bank notifies the Customer of a returned check, contact the Utility as soon as possible to prevent disconnection of services. If a Customer has two (2) ACH returns within a twelve (12) month period, that Customer is no longer eligible to participate in ACH (Automatic Bank Draft) payments.
Website Data Collection Compliance Policy
Introduction
This Data Collection Compliance Policy outlines how our website collects, uses, and protects personal information from users. It ensures that data collection practices comply with applicable privacy laws and regulations.
1. Scope
This policy applies to all visitors and users of our website, as well as all data collected through forms, cookies, tracking technologies, and other mechanisms. It governs the collection, storage, usage, and sharing of personal information, including any information that can be used to identify or contact an individual (hereinafter referred to as “personal data”).
2. Types of Data Collected
2.1 Personal Data
We may collect the following personal data when users interact with our website:
Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and other account-related information.
Financial Information: Payment information, credit card details, and billing information when making purchases or transactions.
Preferences: Information about user preferences, interests, and behavior on the site.
2.2 Non-Personal Data
We may collect non-personal data that cannot be used to directly identify an individual, including:
Device Information: Browser type, operating system, and IP address.
Usage Data: Pages visited, time spent on the site, referral URLs, and other interaction metrics.
Cookies and Tracking Data: Information collected through cookies, pixel tags, and similar technologies.
3. Data Collection Methods
We collect data through the following methods:
Voluntary Submission: Data that users provide when completing forms, signing up for newsletters, making purchases, or contacting customer service.
Automated Collection: Data automatically collected through cookies, web beacons, and other tracking technologies while users navigate the website.
Third-Party Integrations: Data collected from third-party services or platforms integrated with our website, such as social media logins or payment processors.
4. Purpose of Data Collection
The data we collect is used for the following purposes:
Service Provision: To provide and manage services requested by users, such as creating accounts, processing payments, and delivering products.
Customer Support: To respond to user inquiries, provide technical support, and manage customer service requests.
Marketing and Communication: To send newsletters, promotional offers, and other communications that users have consented to receive.
Personalization: To tailor content, recommendations, and ads based on user preferences and behavior.
Analytics: To analyze website traffic, user behavior, and engagement to improve website performance and user experience.
Compliance: To comply with legal obligations, enforce terms of service, and protect the website from misuse or fraud.
5. Legal Basis for Data Processing
We process personal data based on the following legal grounds:
User Consent: When users provide consent (e.g., signing up for newsletters or accepting cookies).
Contractual Necessity: To fulfill contractual obligations, such as processing payments or delivering services.
Legitimate Interests: When processing is necessary for the legitimate interests of the business, provided that these interests are not overridden by the user’s privacy rights (e.g., fraud prevention or website analytics).
Legal Compliance: When required by law to process or share personal data (e.g., in response to legal requests or tax obligations).
6. Data Sharing and Disclosure
We do not sell or share personal data with third parties except as described below:
Service Providers: We may share data with third-party service providers who help us operate the website, process payments, or deliver products and services (e.g., hosting services, payment processors).
Legal Compliance: We may disclose data in response to legal requests, such as subpoenas or court orders, or to comply with applicable laws.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity.
User Consent: We may share data with third parties when users have given explicit consent to do so (e.g., for participation in third-party promotions).
7. Data Storage and Security
7.1 Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once personal data is no longer needed, it will be securely deleted or anonymized.
7.2 Data Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: Encrypting sensitive data, such as payment information, during transmission.
Access Controls: Limiting access to personal data to authorized personnel only.
Security Audits: Conducting regular audits and assessments of security practices.
8. User Rights and Choices
Users have the following rights concerning their personal data:
Right to Access: Users can request access to the personal data we hold about them.
Right to Rectification: Users can request corrections to any inaccurate or incomplete personal data.
Right to Deletion: Users can request the deletion of their personal data, subject to legal exceptions.
Right to Object: Users can object to the processing of their data for specific purposes, such as direct marketing.
Right to Data Portability: Users can request a copy of their personal data in a commonly used format.
Right to Withdraw Consent: Users may withdraw their consent for data collection or processing at any time.
To exercise these rights, users should contact the owner of this website.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect data about website usage. Users can control cookie preferences through their browser settings.
10. Policy Updates
We may update this policy periodically to reflect changes in our data practices, legal requirements, or business operations. Users will be notified of any significant changes to this policy through the website or via email.
11. SMS Policy
If you wish to receive communications, you can opt in by logging into your web portal account and managing your account’s notification settings.
If you wish to be removed from receiving future communications, you can opt out by texting STOP. Messaging frequency and rates may apply
If you wish to opt in after having opted out of communications, you can opt in by texting START or by managing your account’s notification settings through your web portal account.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
12. Contact Information
For questions about this policy or concerns regarding data collection practices, please contact:
Glasgow Water Company
301 W Main St
Glasgow, KY 42141
(270) 651-3727